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Aerospace Education Catalogue

Master 2 Maintenance aéronautique parcours Support Client pour l'Aéronautique (formation à distance)

  • Organisation: Institut Evering / Université de Bordeaux
    (Université de Bordeaux)
  • Type of Course: Life-long learning - Sandwich/Apprenticeship training - Blended learning
  • Language(s): French, English
  • Place: Institut evering in Mérignac / Univ. of Bordeaux (French Regions: Nouvelle-Aquitaine)
  • Prepared diploma/grade/title: Master or DNM: French National Master Degree
  • Level of entry: French Baccalaureat + 4
  • VAE (Validation of Acquired Experiences): Yes
  • This training is included in RNCP / RS
  • This training is Eligible for CPF

Course Details

Objectives: Accessible only through continuing education, the customer support path for
the aeronautics of the Master MA allows to acquire a double competence in engineering of the aeronautical maintenance and customer relations. Customer support engineers are
collaborators needed in customer service functions for operational support
in aeronautics. After a few years of experience they can organize or lead a
customer support service, aircraft maintenance service, test service and
can also become a Field representative.
Targeted skills :
- Understand the support and operational maintainability of aircraft and have a
good knowledge of aeronautical regulations and the process
quality in general
- Mastering configuration management for aeronautical systems
- Master the management techniques of organizations and companies
- B2 level in English and know the specifics of aviation English

Intended for: Employees
- Jobseekers
- Civil servants
- Individuals

Degree Level (EU) : 7 - (EQC level or equivalent)

Admission requirements: Admission is by application and after possible interview:
- Graduates of four years of higher education in the field of aeronautics or maintenance
- Graduates of three years of higher education with significative work experience

Targeted careers : Customer support engineer
- Operational support engineer
- Customer support manager
- Field representative

Duration and terms: Over 18 months:
- Complete course: follow-up of the entire training including 4 months in project
professional in business
Face-to-face: Kick-off meeting (2 days) and 2 seminars of 1 week
- Individualized professionalization path: possibility to choose the modules which
are directly related to the job of the applicant to build a course of
ad hoc training (It is not possible to register for this training
as part of the apprenticeship because it is not open to the initial training.)
- Another method of obtaining: Validation of Acquired Experience (VAE)

Notes: Training RNCP : N°36051

Partnerships:
- Partenaires industriels : Thalès, Sabena Technics, Dassault Aviation, Airbus Group,
Novaé Aerospace, Airbus Helicopter, Air France Industries, Liebherr Aerospace,
Expleo, Derichebourg Atis Aéronautique, SII C, LGM C, TDM, Ariane group, CNES,
AKKA Technologies
- Partenaires institutionnels : Armée de l’Air et de l'Espace, Armée de terre, DGA,
Aerospace Valley, AIA, BAAS, CEA.
- Partenaires académiques : Bordeaux INP, ENSPIMA, Université de Cincinnati, Campus des Métiers,
Aerocampus Aquitaine, Laboratoires IMS et I2M

Dedicated web site: https://evering.u-bordeaux.fr/nos-formations/formation-professionnelle-continue/master-ma-support-client

Disciplines

  • System Engineering, Programme Management, Production

Topics

  • 16 - Systems Engineering and Innovation: Modeling, Simulation, MBSE (model based system engineering), Operational Safety, Quality, Product Assurance, Qualification, Validation and Verification, Certification, Management of Innovation, Analysis and Creation of Value, New Space…
  • 17 - Programme and Production Management: Project Management, Lean, Industrialization, Life Cycle, Ecodesign, Supply Chain, Assembly Line, Digital Transformation, Factory of the Future, Integration, Maintenance, Recycling, etc.
  • 19 - Business Engineering and Legal Issues: Laws and treaties, Space law, Regulations, Standards, Business Management, Finance, Managerial Monitoring, Costs, Purchasing, Macro and Micro Economics, Marketing, Contracts, Intellectual Property